TPHN Digital Solutions: Our 3 Essential Core Values & Mission
At TPHN Digital Solutions, we believe that every great business deserves a professional online presence. Our mission is to empower small businesses and creators to succeed in the digital world with affordable, high-quality websites and unwavering support. We are a family-run business and we are dedicated to helping your business grow.
The Mission of TPHN Digital Solutions
At TPHN Digital Solutions, our mission is guided by a simple, powerful belief: every great business, from a local startup to a growing enterprise, deserves a professional and effective online presence.
Our Philosophy
Our journey began when we saw that countless passionate individuals and small businesses were being held back by the digital divide. The world of web development often seemed overly complex and prohibitively expensive, creating a barrier to entry for those who needed it most. We set out to change that. Our philosophy is rooted in empowerment—we provide the clear, affordable, and high-quality tools you need to not just compete, but to thrive in the digital world.
Our Commitment to You
We are dedicated to helping you succeed. Our unique “Website as a Service” model is built on a foundation of partnership and transparency. We don’t just build websites; we build lasting relationships and provide the ongoing support necessary for growth. This commitment means we are invested in your success for the long term. At TPHN Digital Solutions, we succeed when you succeed.
Our Core Values
At the heart of TPHN Digital Solutions are three core principles that guide every decision we make and every project we undertake. These values are our promise to you.
1. Radical Transparency
We believe in clear communication and honest pricing, with no hidden fees or confusing jargon. From the initial consultation to your monthly reports, you will have a complete understanding of our process and the value we are delivering. We build trust by being completely open with our partners.
2. Partnership Over Profit
Your goals are our goals. We work alongside you as a dedicated extension of your team, taking the time to understand your unique business and its challenges. We are more interested in building a successful long-term partnership than in making a quick sale. This collaborative approach ensures the solutions we build are perfectly aligned with your vision.
3. Quality-Driven Results
We are driven by an unwavering commitment to quality. Every website we build is designed to be fast, secure, and user-friendly, providing a high-performance foundation for your business. We don’t cut corners. This dedication to excellence is what makes us different and ensures your investment delivers tangible, lasting results.
Our Story: A Timeline
Our story is built on a foundation of passion, growth, and a few happy accidents. Here’s a look at the key milestones that have shaped TPHN Digital Solutions.
September 2020: The Spark
Our journey began not with a business plan, but with a rescue dog. In September 2020, we adopted our dog Luna from a local rehoming charity. This single event sparked the idea that would become our passion and our profession.
November 2020: Our Family Grows
Just a couple of months later, our family grew again when we welcomed Kona. He was only supposed to be with us for a week as a foster, but we all quickly fell in love—a classic ‘failed foster’ success story that made our home complete.
February 2021: The First Project
Seeing an opportunity to give back to the charity that brought Luna into our lives, Tom offered to rebuild their website. Launched in February 2021, this project was more than just a technical exercise; it was proof that a great website could have a real-world impact, leading to a noticeable increase in adoptions.
Prue
Tom & Ben
Luna
Kona
July 2021: And Grows Again!
Our commitment to rescue animals continued when we adopted Prue in July 2021, giving her a forever home after a previous failed adoption attempt. Our growing pack became the heart of our home and the inspiration for our work.
September 2023: Branching Out
The passion for building and helping extended beyond the initial charity project. In September 2023, Tom took on a new challenge: building a website from scratch for a local care agency. This project proved that our skills could help diverse businesses make a significant impact in our community.
December 2024: TPHN Digital Solutions is Born
With a proven track record of delivering results and a clear mission, it was time to build something lasting. Ben joined the venture, bringing a strategic mindset to Tom’s technical passion. Together, they officially launched TPHN Digital Solutions in December 2024, formalising their commitment to helping small businesses thrive online.
Why Choose a Family-Run Partner?
In a world of large, impersonal agencies, we offer a different approach. As a family-run business led by Tom and Ben, TPHN Digital Solutions provides a level of personal commitment that larger companies simply can’t match. When you work with us, you’re not just another account number; you’re our partner.
You’ll have direct communication with the people actually building your website and guiding your strategy. This direct accountability means we are deeply invested in the quality of our work and in the success of your business. We believe this personal partnership is our greatest strength and the reason our clients trust us to help them grow.
Our Vision for the Future
Our goal is to become the most trusted and effective digital partner for small and medium-sized businesses. We are continuously learning and adapting to the ever-changing digital landscape to ensure we are always providing our clients with the most current and effective strategies. The vision for TPHN Digital Solutions is simple: to continue empowering businesses to succeed online through honest work, genuine partnership, and an unwavering dedication to quality.
Our Approach & Who We Serve
We have built TPHN Digital Solutions to be the perfect digital partner for a specific type of client. We do our best work with passionate small business owners, ambitious startups, and community-focused non-profits who are looking for more than just a service provider—they’re looking for a partner. Our ideal clients are those who value transparency, collaboration, and a long-term strategy for growth. If you are serious about building a high-quality online presence and want a dedicated team who is genuinely invested in your journey, then we are the right fit for you.
To serve these partners effectively, we build our websites on powerful, flexible, and industry-standard platforms like WordPress and Shopify. We choose this technology because we believe in empowering our clients, not locking them into a proprietary system. This approach provides you with a scalable, secure foundation that can grow with your business, ensuring the website we build for you today will continue to be a valuable asset for years to come.
Ready to Grow Your Business?
Let’s build a stunning website that attracts new customers and helps your business thrive. Get in touch today to start your journey.